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The State of Customer Experience: Key Insights from Loyalty360's 2016 CX Landscape Report
April 06, 2017

Customer experience and customer loyalty, though certainly not new concepts, are undergoing a renaissance. Spurred by the promise of new technologies and the power of customer data, what’s old seems to be new again. Companies are looking to truly understand their customers and create more one-to-one engagements with them. 

With the CX Landscape: The State of the Industry report, Loyalty360 has chosen to assess the current and future states of customer experience. By surveying more than 250 brands, the study evaluates the definition and scope of CX, processes, frameworks, challenges, technology adoption, innovations and knowledge gaps. 

During this webinar, Loyalty360 will discuss key findings from the report and share insights on key trends to look out for in 2017. 

Key Takeaways: 

- Provide attendees with new insights and perspectives on customer experience 
- Identify new opportunities for attendees to evolve their customer experience strategies 
- Leave attendees with critical information on what leading brands are currently doing in the marketplace 

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