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The Top 5 CX Predictions for 2016

Customer experience is the one area a business can truly differentiate itself from its competitors. In 2016, as businesses finally realize the value customer experience yields for their bottom line, we’re likely to see some exciting innovations. Customers now have more choice than ever before, and brands are working harder to cut through the masses and get their attention. It’s only natural that businesses devote more resources to improving how they interact with their customers to ensure they....

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