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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

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  • [Video] Loyalty360 Thought Leadership Series: Mark Mears | Noodles & Company
    By: Loyalty 360 ,Loyalty360

    Mark Mears, Noodles & Company Executive VP and CMO, talks about the brand’s authentic...Read More

     
  • [Podcast] Loyalty Management Series: Journey Mapping Has a New Customer – The Marketing Department
    By: Loyalty 360 ,Nancy Porte, Verint , Verint

    This episode of the Loyalty Management podcast series is titled "Journey Mapping Has a...Read More

     
  • [Podcast] Loyalty Management Series: Multi-Brand Marketing and How to Create Loyalty
    By: Loyalty 360 ,Bob Moorhead, Epsilon , Epsilon

    This episode of the Loyalty Management podcast series is titled "Multi-Brand Marketing and...Read More

     
  • [Podcast] Loyalty Management Series: Getting to Know Your Executive Stakeholders

    What is a stakeholder? In the customer experience discipline, stakeholders are individuals...Read More

     
  • Loyalty360 Thought Leadership Series: Shawn Eby | Taco John's International
    By: Loyalty 360 ,Loyalty360

    Shawn Eby, VP of Operations at Taco John's International, talks about how Taco John’s...Read More

     
  • Merchant Networks and Critical Mass

     
  • [Podcast] Loyalty360 Webinar Series: Mobile Wallets: The Next Big Mobile Channel
    By: Loyalty 360 ,Urban Airship

    Apple Pay, Android Pay and Samsung Pay are changing how we interact with...Read More

     
  • [Podcast] Loyalty Management Series: Bridging the Gap Between B2B and B2C
    By: Nancy Porte ,Nancy Porte, Verint , Verint

    With the holiday spirit upon us, there is more emphasis on consumer behaviors...Read More

     
  • [Podcast] Loyalty Management Series: Loyalty Equals Customer Experience
    By: ,Dino Michetti, Epsilon , Epsilon

    If you’re still thinking about loyalty as a program, you are missing real...Read More

     
  • [Podcast] Loyalty Management Series: When Twice Is Not As Nice – CRM and Loyalty Program Disconnects
    By: Loyalty 360 ,Naomi Kasolowsky, dunnhumby , dunnhumby

    I can’t think of a single time in my career when an executive has...Read More

     
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What is the most important way you differentiate your loyalty program from your competitors?