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Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that...Read More
Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.
Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.
Confirmit Horizons – Scalable, Reliable and Stable
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Employee Engagement and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. The comprehensive functional capabilities of Confirmit Horizons are matched by the extensive benefits the platform gives your business.
With Confirmit Horizons, you can use any single or combination of channels to gather feedback. Use the web, email, IVR, SMS, mobile, telephone, or paper to capture responses and gather them into a single system for analysis. You can create at-a-glance dashboards or in-depth customized reports and deliver them automatically; online or offline through a wide range of convenient channels.
Confirmit Voices TM: A Voice of the Customer Engagement Model
Confirmit Voices is a customer engagement model that gives you the power to listen to the Voice of the Customer, integrate it with existing data to generate powerful insight, and take action that will deliver real business change. Confirmit Voices uses multi-channel data collection that gives you the power to listen to the Voice of the Customer at every key touchpoint, and brings customer insight alive by incorporating financial and operational data, as well as rich media such as photos and video.
Powerful reporting capabilities give you the ability to analyze the data you gather and automatically generate alerts to tell you when you need to act quickly, saving at-risk customers and driving positive word of mouth. You can easily share information with the people who need it so the insight you gather not only drives short-term, tactical change, but also aids strategic planning that ultimately delivers ROI.
An engaged workforce is at the heart of an engaged customer base. Engaging your workforce is about more than retaining employees and reducing costs. You can drive smarter investments, boost customer loyalty, and increase revenue by understanding what makes employees tick—and by harnessing their insights about your customers.
Confirmit enables you to build a Voice of the Employee program that delivers real, actionable insight and understand how your employees drive customer engagement at every point of the business. You can create a program that meets your company's needs, using whatever engagement methodology works for you, and integrate data from employee feedback surveys with other business and employee information to create a 360 degree view of your employees.
Confirmit Professional Services and Consulting
Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade. We help you measure the Voice of the Customer, identify the key drivers of satisfaction and loyalty, analyze how well your enterprise is performing, and pinpoint improvement opportunities in your people, systems and processes to enhance the customer experience.
Our consultants can help with program set up, survey design, reporting, data analysis, action management, periodic program review, and more, to ensure you get the most from your investment in Confirmit. Our core service programs include:
Karenslyst allé 56
C-Store / Grocery, Consumer Packaged Goods, Education, Financial Services / Banking, Fuel / Utilities, Government, Healthcare, Insurance, Manufacturing, Media, Non-profit, Other, Pharmaceuticals, Professional Services, Restaurants / QSR, Retail, Sports / Entertainment, Technology, Telecommunications, Transportation / Automotive, Travel / Hospitality
250 - 999 Employees
The voices of your customers and your employees are often listened to and treated entirely separately. Organizations that run Voice of the Customer and Voice of the Employee programs usually conduct them at different times, using different teams. What’s more, they’ll invariably have...Read More
How do you define a successful Voice of the Customer program? The answer is three little words – return on investment.So, how do you get a return on investment from your Voice of the Customer program? To get the most out of your Voice of the Customer program, you need to design a program...Read More
Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it! We...Read More
ChallengeAmerican General Life Companies (AGLC) ranks among the top insurance providers in North America, offering a broad range of life insurance, annuities, accident and health insurance products, and worksite benefit plans. Their challenge was to:Install customer feedback mechanisms and...Read More
Why Your Customer Experience Program will Fail Without the Voice of the Customer:In this white paper, you will learn:
5 reasons that your customer experience program must include the Voice of the Customer
How can your VoC program generate ROI?
Learn the key steps for building an effective VoC...Read More
What is a stakeholder?In the customer experience discipline, stakeholders are individuals impacted by the actions taken in managing and improving the customer experience while providing necessary support for customer experience success. Who are your stakeholders?The potential universe of...Read More
What is a stakeholder? In the customer experience discipline, stakeholders are individuals impacted by the actions taken in managing and improving the customer experience while providing necessary support for customer experience success.Who are your stakeholders? The potential universe of...Read More
This episode of the Loyalty Management podcast series is titled "Converting Happy Customers into Active Advocates", written by Sarah Simon, Confirmit.It’s one thing for a customer to promise they would recommend you in a Voice of the Customer survey. It’s quite another for...Read More
What is Active Customer Advocacy?It’s one thing for a customer to promise they would recommend you in a Voice of the Customer survey. It’s quite another for a customer to act on that promise. B2B companies eager to harness the passion of engaged customers are building...Read More
There’s a long list of perks for employees at today’s average company and it seems to have something for everyone: ping pong tables, kegs in the kitchen, work-from-home Fridays, yoga classes, catered lunch—the list goes on. Most employees appreciate these benefits and...Read More
To truly connect with customers, brands must first truly understand their customers. This is not always an easy task. But there are a host of new technological innovations that are helping this customer engagement process become manageable. And brands seeking the tools to gain the insights...Read More
This episode of the Loyalty Management podcast series is titled "B2B: Five Reasons Why You Need A Relationship Survey", written by Sarah Simon of Confirmit.From time to time I hear whispers of business to business organizations questioning their need for a relationship survey. The...Read More
IntroductionFrom time to time I hear whispers of business to business organizations questioning their need for a relationship survey. The thinking sometimes goes: We have several transactional surveys, we can simplify our VoC program by eliminating our relationship survey. Others have...Read More