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Clutch empowers consumer-focused businesses to identify, target, message, and engage their best customers. Our modular Consumer Management (CM) platform enables companies to capture customer data across all channels including in-store, online, social, and mobile. The data is...Read More
Clutch empowers consumer-focused businesses to identify, target, message, and engage their best customers. Our modular Consumer Management (CM) platform enables companies to capture customer data across all channels including in-store, online, social, and mobile. The data is segmented real-time based on unique customer engagements then analyzed for improved customer success.
Every business defines success differently so we leverage our versatile platform for each client. Companies reach their desired goals with cross-channel tools ranging from gift, stored-value, loyalty, rewards, to engagement. Within each tool communications are personalized to drive more successful customer engagements delivered to the right channel at the right time.
Over 450 companies have partnered with Clutch to help drive additional spend, frequency and overall engagement with their customers. We’d love to chat with you about anything consumer-focused! For more information visit www.clutch.com, follow us on Twitter @ClutchSuccess, or Clutch Holdings on LinkedIn.
201 South Maple Ave.
Ambler, Pennsylvania 19002
C-Store / Grocery, Healthcare, Restaurants / QSR, Retail, Sports / Entertainment, Transportation / Automotive, Travel / Hospitality
Data analysis is essential to understanding and increasing customer success. Our analysis can be self-serve or managed according to the client’s preferences. The Clutch client portal allows companies to easily identify opportunities and execute effective campaigns while our in-house call center is always ready to help answer any questions.
Our end-to-end loyalty platform changes the way businesses understand, engage, and transform their customers. Customers all have different shopping habits so we treat them that way with personalized offers. Universal rewards are freely received and redeemed where and how customers want increasing their engagement and lifetime value.
In addition to a loyalty platform we provide the production, management, and processing of plastic and online loyalty cards. Plastic cards are printed with an account number for universal use on mobile and online.
One universal gift card creates a seamless experience across all channels of customer touch points including in-store, online, and mobile. In addition, universal merchant credit and promotional cards protect retailers from gift card laws and enables more ways to acquire and retain customers.
Clutch enables clients to create and implement reward programs specific to their customer base. Whether the goal is to increase spend, frequency, or engagement, rewards are personalized to target unique customer segments. The result is improved customer success across all segments.
Our modular Customer Success (CS) platform is fully customizable for any brand. Every consumer-focused business has different goals for their customers thus they need different tools to obtain them. Clients are able to personalize their solution according to their definition of customer success.
Clutch began as a mobile wallet and shopping platform, which is still used by thousands of users today. We understand the importance of being present in an ever-increasing mobile marketplace and help our clients increase their engagement opportunities.
We utilize referral programs and amplify the effect of word-of-mouth marketing. Valued-added rewards are offered to increase engagement across social media channels.
Clutch partners with companies to mutually help each other’s customers. Our sophisticated technological capabilities allow us to integrate and increase customer success with almost any kind of platform.
Clutch is the premier loyalty, rewards, gifting and mobile commerce platform for consumer-focused retailers and brands. The company creates brand advocates by delivering consistent and relevant experiences across all engagement and buying channels. Clutch redefines Customer Lifecycle Success by...Read More
As your customers get increasing sophisticated in their shopping behaviors, their expectations in receiving personalized experiences from your brand are increasing exponentially. According to an Infosys report:59% of customers say that personalization influences their shopping...Read More
As the velocity, variety and volume of data within an organization continues to increase at an incredible pace, most organizations continue to struggle with merely getting a handle on their data sources, let alone having the ability to aggregate and synthesize it for a singular, strategic view...Read More
Customer Centric is a series where Clutch’s team of experts field customer experience questions from marketers. Have a question on customer experience, consumer intelligence, loyalty or personalization? Send you question to our team of experts at firstname.lastname@example.org.What do you...Read More
As we get on board with loyalty initiatives have we actually taken the time to understand our customers to deliver effective programs? While most organizations have a wealth of customer data, few Marketers are able to use it effectively, seeing it as a runaway freight train, overwhelmed by its...Read More
Brad Marg knows what it takes to align all the various moving parts to optimize customer engagement. As Chief Operating Officer at Clutch, the first and only system that helps brands create, unify, manage, and measure success of marketing efforts, Marg oversees all the various functions to ensure...Read More
When society's affinity to favor new things extends into the marketing budget, existing customers are quickly overlooked. Absorbed in the notion of chasing after new customers, companies' marketing departments tend to devote significantly less attention to their current customers - with...Read More
As an Amazon Webstore Solution Provider, Clutch Enables Merchants to Issue and Accept Loyalty Rewards as Part of Checkout Process PHILADELPHIA–(BUSINESS WIRE)–Clutch, a leading platform powering customer success for over 450 consumer-focused businesses, today announced a new loyalty...Read More
Webinar: Loyalty / DataTo Be Presented on April 16th 2015 at 1 P.M. ETAs we get on board with loyalty initiatives have we actually taken the time to understand our customers to deliver effective programs? While most organizations have a wealth of customer data, few Marketers are able to use it...Read More